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Frequently Asked Questions

Where is Neighborhood Storage Solutions located?


We’re located right in the heart of St. Francis, Wisconsin, at 2040 E St. Francis Avenue. Look for us near the Howard Avenue exit off of Wisconsin 794/Lake Parkway, right behind Benjamin Adams’ Farmers Insurance office and the intersection of S Iowa Avenue and E St. Francis Avenue. Visit our facility page to get specific directions from your location.


What are your office hours?


Come by and see our friendly staff Monday through Friday, 10:00 a.m. to 6:00 p.m and Saturday 9:00 a.m. to 1:00 P.M. We’ll be sure to give you the best service possible, whatever it takes!


What are you access hours?


Take advantage of our access hours between 7:00 a.m. and 8:00 p.m. seven days a week including holidays, when you store with Neighborhood Storage Solutions. Now you can get to your unit when it’s most convenient to your schedule, not ours.


What is climate control and do I need it?


Great question! This amenity is featured on all our interior units and maintains a constant temperature throughout the year, which is important if you know anything about the Wisconsin winters near Lake Michigan. With this feature you can store just about anything you wouldn’t normally store in an exterior unit or garage. Documents, furniture, books, records, antiques, and many other items do well in these spaces. Reach out to our office staff to get some more input on your storage needs.


What security measures does Neighborhood Storage Solutions take?


We take security very seriously. Because our facility is so new, we’ve had the opportunity to install the most up-to-date security features available. The entire facility is surrounded by fencing and access can only be gained through electronically-controlled gates with keypad technology. We also have 24-hour video recording throughout the property, keeping a watchful eye on your unit. Each unit is individually secured and we are located in a very safe, quiet part of St. Francis. Please inquire at our office if you have any questions or concerns.


How can I pay my bill?


We accept all major forms of payment, including cash, credit/debit cards, Apple Pay, Google Wallet and money orders. Additionally, you can choose to sign up for our online bill pay program, allowing you to pay your bill from anywhere on any device with an internet connection. Now you can pay rent from home, the coffee shop, or on the go.


Can I rent a mailbox space with Neighborhood Storage Solutions?


You sure can! We have many personal mailboxes you can choose from, offering you a convenient, easily accessible location to pick up your mail. Please ask a member of our management team about availability and price.


Where can I purchase moving and packing supplies?


Right here in our office! We have a large selection of boxes, tape, locks, bubble wrap, and many last minute supplies.. Come in to get great prices on the supplies to get your project completed.


​Do you offer insurance for my items stored? 


We offer $2000.00 coverage on your stored items.  Our friendly office staff can provide you with information on what is covered and the rates.